Welcome
One platform, one voice - empowering Rwandan citizens !
Help us improve public services
Report Your Problem, We are here for you
Easily report public service issues like road repairs, water supply, or electricity problems with just a few clicks.
Monitor the status of your complaints from submission to resolution with transparent updates.
Access services via web, mobile app, or USSD for citizens without smartphones.
Direct line to relevant ministries and local authorities with guaranteed response timelines.
Report and collaborate on neighborhood-wide concerns with group submission features.
Rate and review how public services address your concerns to drive continuous improvement.
Receive important public service announcements and emergency notifications in your area.
Comprehensive guide to all public services with contact details and service standards.
Specialized services for citizens with disabilities, including sign language support.
Dedicated channels for young citizens to participate in governance and community development.
Streamlined processes for business-related permits, licenses, and regulatory compliance.
Public dashboards showing service request volumes, resolution rates, and performance metrics.
Because every Rwandan deserves responsive public services Making citizen engagement simple, transparent, and effective
"I reported a broken streetlight in my neighborhood through this platform, and it was fixed within 3 days. Before, I would not even know where to report such issues."
"As a local business owner, I used to struggle with water supply issues. This platform connected me directly to WASAC and my problem was solved permanently."
"When our road in Gisozi became impassable during rains, I submitted a complaint. The response was quick and the drainage was improved within two weeks."
"I am impressed by the transparency. I could track the status of my complaint about garbage collection online, and received SMS updates too."
"As a person with disability, accessing public services was challenging. This platform helped me report accessibility issues at the health center which were promptly addressed."
"Our community used this platform to collectively report a dangerous pothole near a school. The repair work began the very next week."
"I was skeptical at first, but when my complaint about noisy construction at night was resolved in 48 hours, I became a believer in digital citizen engagement."
"This platform bridges the gap between citizens and local leaders. Our sector office now responds faster knowing issues are documented and tracked."
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